Return Policy

**NO REFUNDS - NO EXCEPTIONS**
**WE WILL ISSUE ONLY STORE CREDITS OR EXCHANGE**

RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS:

  • Item(s) must be returned within 5 business days of receipt.
  • Item(s) must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
  • Merchandise must have all tags, including any hang tags attached.
  • Any merchandise marked "Final Sale" cannot be returned.
  • Non-returnable merchandise include final sale products, champagne collection, formal gowns, swimwear, and bodysuits.
  • Shoes must be repacked in their shoe box(es) and placed in a protective
  • We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
  • Customer is responsible for shipping fees to send the order back to Fabrusonline
  • Shipping fees are not refundable.
  • Fab-r-us will diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
  • Store Credit is valid only at fabrusonline.com

 

RETURN PROCESSING TIME

  • Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.

 WHEN MAKING AN RETURN:

  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
  • Write “Reason for Retrun” on the back of your invoice.
  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

 

Refund/Return Policy for Cardholders

We strive to ensure your satisfaction with every purchase made on our ecommerce platform. However, we understand that there may be occasions where you may need to return a product. Please review our refund/return policy below:

  1. Eligibility for Returns/Refunds:
  • You may be eligible for a return and refund under the following circumstances:
    • The item received is damaged, defective, or incorrect.
    • The item is unused and in its original packaging.
  • Returns must be initiated within 3-5 business days from the date of delivery.
  1. Non-Eligibility for Returns/Refunds:
  • We do not accept returns or offer refunds for the following:
    • Products that have been used or altered from their original condition.
    • Items returned beyond the specified return period.
    • Personalized or custom-made products.
  1. Return Process:
  • To initiate a return, please contact our customer support team with your order details and reason for return.
  • Once your return request is approved, you will receive further instructions on how to return the item.
  • Please ensure that the item is securely packaged to prevent any damage during transit.
  1. Refund Process:
  • Refunds will be processed within 7-15 business days upon receipt and inspection of the returned item.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping and handling fees are non-refundable, unless the return is due to an error on our part.
  1. Exchanges:
  • If you wish to exchange an item for a different size, color, or variant, please follow the return process as outlined above and place a new order for the desired item.
  1. Contact Us:
  • If you have any questions or concerns regarding our refund/return policy, please don't hesitate to contact our customer support team.

Disclaimer:

  • We reserve the right to amend our refund/return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

OUR RETURN ADDRESS IS:

81A Molynes Road, Kingston 10, Suite#4
*Office is opened to the public